FREQUENTLY ASKED QUESTIONS

Question 1

How long is the cooling time for my baked product?

Answer

The Magnacool machine along with the SmartCool software has been designed so that the cooling time is normally the same as the baking time.

Question 2

What temperature will the Magnacooler bring my products down to?

Answer

The Magnacooler will bring the core temperature of your product down to 35 degrees centigrade.

Question 3

How will the Magnacooler know the difference between my products?

Answer

The Magnacooler can be programmed specifically for each individual product you have ensuring that each product will be cooled to the required core temperature of 35deg C.

Question 4

Does the Magnacooler need any refrigerant maintenance?

Answer

No absolutely not! The Magnacooler is an Eco Friendly system whereby no refrigerants are required.

Question 5

How often will I need to change the filters?

Answer

This depends on (i) how often you use the Magnacooler, (ii) the quality of the environmental air around you and (iii) the type of products you are cooling, on average most customers will change the filters every 12 months.

Question 6

How will I know when the filters will need changing?

Answer

The SmartCool software will give you a 30 day notification, the sensors in the Magnacooler will detect when the airflow is being reduced to an amount that will require a filter change. Filters are F7 type and HACCP approved.

Question 7

Where is the Magnacool manufactured?

Answer

The Magnacooler is manufactured here in the UK where the factory is BS, EN, ISO9001 approved, the factory has been proudly manufacturing for the bakery industry globally since 1946; it also has a fully equipped test bakery where you can test your products in the Magnacooler.

Question 8

How will the Magnacooler affect my product?

Answer

By capturing the moisture the Magnacooler will improve the finished product weight/yeild and increase the shelf life of your products ( See our independent tests)

Question 9

What is the Magnacool Supreme?

Answer

The Magnacool Supreme has the addition of a custom built UV system eradicating 99.9% of bacteria’s including E-Coli.

Question 10

How long does it take to install a Magnacooler?

Answer

With our qualified engineers we recommend to allocate 2 -3 days per Magnacooler.

Question 11

What is the delivery time for a Magnacooler?

Answer

On average the lead-time per Magnacooler is 8 weeks plus shipping time.

Question 12

How can I order new filters?

Answer

Please contact your local Magnacool distributor or Magnacool direct at info@magnacool.co.uk filters can be dispatched within 1-2 days.

Question 13

Is Ultra-Violet effective against a Virus?

Answer

Viruses can be broken down in several ways including through exposure to UV Lights. UV light could also break down the COVID19 virus and we look forward to seeing the government's results from their current testing.
Viruses are microscopic parasites and are generally smaller than a bacteria, they cannot self reproduce and require a host to do this, they are very fragile and are only protected by a coat of fat/protein known as the Capsid. The Capsid is a coat surrounding the inner nucleic acid core which is the heart of the virus, once the Capsid is destroyed or broken down then the inner nucleus of the virus cannot survive and also breaks down and dies immediately. The Capsid in tested viruses can be broken by washing hands in a soapy lather for 20 seconds, hand sanitiser with a minimum 65% alcohol content or UV Lights.

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